Loading...
Home 2019-01-18T17:45:46+00:00

SIMPATICO PLATFORM

We’ve created a set of features which sit on any legacy public administration website that improves citizen’s experiences and understanding when using e-services using cutting edge technologies.

CITIZENPEDIA

A human computation framework aimed at fostering citizen’s involvement in the public administration, where citizens and civil servants can post and solve doubts about PA services and collaborate in the improvement of administrative procedures.

TEXT SIMPLIFICATION

We’ve created a feature that allows users to select text and provides them with simplified words. The feature has a built in analytics tool that gathers feedback on the interactions with the e-services.

USP 1

Improved communications and interactions between citizens and public administrations through effective e-services reduces the demand for face-to-face contact enabling great resource efficiencies.

USP 2

Using the citizen profile feature we have created a personal and customisable experience for each citizen that adapts and simplifies text whilst guiding them through complex processes using clear diagrams.

USP 3

Through giving citizens the ability to ask and answer questions we are utilizing the wisdom of citizens and turning them into stakeholders on the interactions with the public administration.

Trento is working hard towards transforming itself into a Smart City, in such a context the digitalization of all interactions between the PA and its citizens is a priority.

As part of its “smart city” strategy, Trento released a new e-service portal, Sportello Online, which serves as a unique access point that offers integrated and facilitated access to all the various services.

REQUEST A DEMO