The Interactive Front-End is the first access point to the e-services that allows citizens to use the SIMPATICO tools: text adaptation to the user profile, simplified and personalized interaction workflow, pre-filled web forms with user personal data.
In particular, the Citizen Data Vault allows storing personal data, so that citizens can provide given information only once, and this information is automatically reused when necessary. The Text Adaptation Engine allows the citizen to select text that is not clear to them and the engine will suggest alternative words or explanations.
The simplification of the work flow is delivered by the Workflow Adaptation Engine. All these changes are made following the User Profile that contains information about the user and their interaction with the system.
Results. Check the outcome of the SIMPATICO Front-End in the Galicia pilot page.
The Data Analysis component works with the eService Monitoring component, enabling civil servants to understand the usability of e-services and the performance of the whole system from the collected data on the user interactions. By exploiting this information, civil servants can improve the usability of e-services. For example, they can detect words and phrases that are hard to interpret by users and can simplify them in the e-service.